Overview
Customer Service Profile™ measures how well a person fits specific customer service jobs in your organization.
DESCRIPTION
The Customer Service Profile™ is used primarily for selecting, on-boarding, and managing customer service employees. It also looks at what your current and future employees believe is a high level of customer service.
WHAT IT MEASURES?
The Customer Service Profile™ can measure and identify Six Behavioral Characteristics and Proficiencies that are essential to extraordinary customer service used for screening, and training and development.
REPORTS
Customer Service Profile™ generates 6 Reports that can provide an objective, inside look at the behaviors and motives of customer service job candidates to help you make better hiring, promotion and organizational decisions.
Purpose
How It Works
Prior to assessing candidates, our experts help you develop peak performance models for your customer service jobs in question that you will use to compare job candidates against.
Once established, our clients deliver the Customer Service Profile™ to their candidates over the internet — hiring managers or an HR administrator simply forwards a link.
The assessment does not need to be monitored, so the candidate can take it from any computer with internet access.
The system instantly scores the assessment and informs the hiring managers where they can access the results.
The hiring manager can use the results as a screening tool or to assist them in the interviewing, selection and on-boarding process.
How the Customer Service Profile™ is Used
- Customer Service person Selection
- Customer Service person Development
- Onboarding
- Coaching
- Job Matching
- Customer Service Maximization
- Minimizing Learning Curves
- Predicting Customer Service Behaviors
- Coaching Customer Service people
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